Posted Date:11-Oct-2018 (PST)Closing Date:30-Oct-2018 (PST)
Location:Saint John, NB, CANEmployment Type:Contract

Xerox

 

Priority is working with our client, Xerox Corporation, to recruit customer focused candidates for Xerox Corporation's Customer Care Centre in Saint John. We are working alongside other staffing agencies to provide this service. It is our goal to stand out amongst our peers and provide the best of the best candidates for Xerox Corporation's consideration and selection.

Do you have what it takes to shine and provide exceptional client service? If so we ask that you apply to Priority Personnel Inc. to join our team of contractors working at one of Canada's Top 100 Employers! Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox Corporation provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Xerox Corporation provides leading-edge document technology, services, software and genuine Xerox Corporation supplies for graphic communication and office printing environments of any size. If you are interested in working on assignment with Xerox Corporation in their Saint John location, then review the following open position for your consideration. The rate of pay for this position is $15.00 per hour.  Rotational shift Monday to Friday 8:00 am to 9:00 pm

Essential functions: This position provides service and solutions support for our client's major accounts.

Includes offering: technical trouble shooting to help solve the customer's equipment issues; escalations to 2nd level technical support; dispatching field service technician's equipment supplies ordering general inquires and follow-up or customer care calls on the customer's original inquiries.

The CSR will answer incoming calls emails and or electronic service requests (tickets) from customers, employees and / or 3rd Party employees and monitor the customers' equipment remotely.

  • Answer calls, emails and electronic service requests in a friendly and professional manner. Ensure quality by following call and system
  • Establish and maintain good customer relations with both internal and external customer's processes.
  • Diffuse difficult customer situations
  • Focus on providing tiered remote customer service solutions at many levels using a database of solutions to reference.
  • Record, track and monitor problem resolution. Input and/or update documented information in a computerized database.
  • Order supplies and track (if required) utilizing the web based tools provided.
  • Manage 3rd party equipment and supplies

Required skills:

  • Superior Customer Service and Professional telephone skills.
  • Strong organizational and problem solving skills.
  • Must be able to prioritize and manage multiple applications.
  • Ability to demonstrate strong interpersonal and effective written & verbal communication skills.
  • Demonstrate a high sense of urgency while in a fast-paced professional work environment.
  • High amount of creativity and self-motivation
  • Ability to work under minimal supervision in high pressure situations.
  • Demonstrate ability to be a strong team player & work effectively in a team environment.

 

       

Experience: 2 years related work experience an asset

Education: High School Diploma

Languages: English / French

 

Thank you for applying. Only those selected for a screening interview will be contacted.

Priority
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